Return & Refund Policy
If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Clean Spot inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Clean Spot reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
All returns require a Return Merchandise Authorization (RMA) number which must be arranged in advance at (866) 281-2185
Please have the following information on hand when calling:
- Customer Name
- Invoice number
- Serial number (if applicable)
- Reason for return
Certain Products are Non-Returnable and/or Non-Cancelable
Once you place an order for custom-cut, customer built or special order items (such as matting, floor machines, vacuums) your order is considered non-cancelable and any custom-cut, customer built or special order items purchased by you are also non-returnable. Contact customer service for a complete list of applicable products.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us here!